At NEM we make an effort to share our successes with our entire employee base. When our customers compliment us on a job well done, or say some encouraging words about our machinery, we make sure to share it with everyone. We have a regular internal newsletter that allows us to pass on the latest rave reviews we have received.
It is encouraging to individuals (whose job tasks might prevent them from meeting our customers for themselves) to know that the end result of their work is a satisfied customer. We also send out e-mails to the entire company with all good news that comes our way throughout the day.
Find ways in your company to communicate good news to everyone. We all need that little shot of encouragement from time to time to be reassured that we all make a difference.
The author, Marge Bonura, is the Director of Sales & Marketing for New England Machinery, Inc. (NEM). NEM is a leading packaging machinery manufacturer of bottle unscramblers, cappers, orienters, retorquers, lidders, pluggers, pump sorter/placers, scoop feeders, hopper elevators and much more. The company has been in business since 1974 selling to the food, beverage, pharmaceutical, personal care, chemical, household products, automotive and other industries. For more information on NEM, visit their website at www.neminc.com.
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