If your boss came up to you and said: “You need training. I’m sending you to take a class to learn how to do your job better.” you would probably be upset and hurt. However, if your boss came up to you and said: “I’ve just learned about a course you might be interested in taking. It covers your area of expertise and might offer some new insights for you.” you would be much more amenable to taking the class.
I recently overhead an employee telling another employee that they “had to give them the paperwork they needed right away.” The co-worker on the receiving end of the declaration was in the middle of another task and answered back with a short flip comment. The first employee came to me to complain about the other’s flip comment. Fortunately, I had heard the entire exchange. I pointed out to the first employee that their method for requesting the paperwork lacked tact and consideration. They had demanded, instead of asked for it. I suggested that in future they ask for a co-worker’s help in getting what they need to complete their assigned tasks.
My advice for a happy work environment is: Ask, don’t demand. Say please and thank you at all times. Practice smiling while speaking, it will make the delivery come across much more pleasantly. Never forget the ‘Golden Rule’, do unto others...
The author, Marge Bonura, is the Director of Sales & Marketing for New England Machinery, Inc. (NEM). NEM is a leading packaging machinery manufacturer of bottle unscramblers, cappers, orienters, retorquers, lidders, pluggers, pump sorter/placers, scoop feeders, hopper elevators and much more. The company has been in business since 1974 selling to the food, beverage, pharmaceutical, personal care, chemical, household products, automotive and other industries. For more information on NEM, visit their website at www.neminc.com.
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