Parts and Service – Easier Than It Use To Be

When something in our house broke down when I was young, my father would take it apart, replace what was broken, and it would run as good as new. So when we were looking to buy a new appliance, my parents always wanted to know the availability of parts and, if needed, service from the manufacturer. This was long before the internet and consumers were dependent upon the manufacturer to be responsive and stock the parts needed. If the product was manufactured ‘overseas’, it was doubtful you would be able to get spare parts. Service was most often hard to find or non-existent.

Today OEM’s are much more cognizant of the importance of good after market sales. They want to keep the customer happy throughout the life of the product. That requires easy availability of spare parts and service. Most companies have web sites that allow their customers to contact them regarding spare parts and/or service. In some cases, they can even order the parts immediately.

New England Machinery is one of the companies that strives to give our customers what they need to be successful. That includes having first class spare parts and customer service departments. We stock over a million dollars in parts so that they are available when the customer needs them and can be sent overnight. For our customers who don’t have in-house maintenance personnel, we offer Preventive Maintenance Contracts that ensure the customer’s NEM machine will be kept well-maintained. Good service is one of the important ingredients in making a great company.

The author, Marge Bonura, is the Director of Sales & Marketing for New England Machinery, Inc. (NEM). NEM is a leading packaging machinery manufacturer of bottle unscramblers, cappers, orienters, retorquers, lidders, pluggers, pump sorter/placers, scoop feeders, hopper elevators and much more. The company has been in business since 1974 selling to the food, beverage, pharmaceutical, personal care, chemical, household products, automotive and other industries. For more information on NEM, visit their website at www.neminc.com.