Please Be Patient With Us

All of our customers have extremely busy schedules. I have yet to meet a customer who has loads of time to talk to me. In this busy global economy we are all struggling to perform to our highest capabilities and need to get answers quickly. There are times, however, when the need to get something quickly conflicts with the need to get it right. When we prepare a quotation for one of our packaging machines, we need to be sure that the model and options we are quoting are exactly right for the customer’s application. That requires our asking a lot of questions. On occasion, we have had customers tell us that we are asking for too much information, or we are taking too long to prepare a quotation for them. We ask that they be patient. We are truly striving to offer them the solution to their needs that will be exactly right.

Too often, in a rush to just ‘make it happen’, a production company will make a quick decision to purchase a machine that was quoted quickly, so they can move forward with their project. Don’t make a costly mistake. Make sure to question the supplier about all the functions on the machine and the options they offer and/or suggest. Make sure you are comparing apples to apples when reviewing competing quotes. The difference in the two machines might be the difference between a machine that will get the job done, but take longer to do it, or longer to changeover, or cost more to operate. Sometimes, having patience pays off. Usually, the company that asks more questions and takes longer to prepare a quotation, is the one that will offer the better choice. So, please be patient with us, we want to get it right for you.

The author, Marge Bonura, is the Director of Sales & Marketing for New England Machinery, Inc. (NEM). NEM is a leading packaging machinery manufacturer of bottle unscramblers, cappers, orienters, retorquers, lidders, pluggers, pump sorter/placers, scoop feeders, hopper elevators and much more. The company has been in business since 1974 selling to the food, beverage, pharmaceutical, personal care, chemical, household products, automotive and other industries. For more information on NEM, visit their website at www.neminc.com.