Most OEM’s (Original Equipment Manufacturer’s) offer spare parts and change parts for the machines they build. There are also a number of companies that specialize in creating and selling spare parts and change parts. Unfortunately, the second company does not have the OEM’s engineering and experience in designing and building the parts. They also may use different materials. The parts may be less expensive to purchase, but they will not be as reliable.
We have seen this situation many times with our customers. They find a spare parts/ change parts company that sells them what they need, sometimes for a little less money. In the end they call us complaining that the parts they purchased did not last nearly as long as the ones they bought from New England Machinery (NEM). In one case in particular, they said they were replacing the parts about once a week and thought there was something wrong with the machine. When they discovered that their purchasing agent had switched to another company to buy the parts, they realized it was the parts that were at fault. The story had a happy ending when they once again purchased their parts directly from NEM and their machine ran fine without parts breaking weekly.
Keep in mind the saying “You get what you pay for.” Your OEM is always your best buy for spare parts and change parts. They know the tolerances needed for the materials and design of the parts and will get it right for you the first time.
The author, Marge Bonura, is the Director of Sales & Marketing for New England Machinery, Inc. (NEM). NEM is a leading packaging machinery manufacturer of bottle unscramblers, cappers, orienters, retorquers, lidders, pluggers, pump sorter/placers, scoop feeders, hopper elevators and much more. The company has been in business since 1974 selling to the food, beverage, pharmaceutical, personal care, chemical, household products, automotive and other industries. For more information on NEM, visit their website at www.neminc.com.
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